<WordPress Security & Malware Removal/>

Hacked client site cleaned, the way in closed, and your agency looking like the one who handled it.

A hacked client site is a bad day for an agency. The client is anxious, the host may have suspended the account, Google may be showing a warning to anyone who searches for them, and none of it is what you sell. We clean infected WordPress sites and harden them afterwards, working behind your brand. The part that matters is not deleting the malicious files, it is finding how someone got in. A cleanup that skips that step is a site that gets reinfected while everyone assumes it is fixed. NDA signed before we touch anything.

// what's included

What we handle

Malware Removal

Infected files, injected database content, malicious cron jobs and backdoors found and removed, with a report of what was there.

Entry Point Investigation

Logs, file timestamps and user accounts examined to establish how the attacker got in, so the same door does not stay open.

Blacklist Removal

Google Safe Browsing warnings, host suspensions and browser warnings dealt with, including the review submissions and the follow up.

Access & User Audit

Unknown admin accounts, stale logins, weak passwords and leftover developer accounts identified and cleaned up.

Security Hardening

File permissions, disabled file editing, login protection, security headers, and firewall rules applied to fit how the site is actually used.

Core & Plugin Integrity

WordPress core, plugins and themes verified against clean sources so modified files are found rather than trusted.

Backup & Recovery

A backup routine that is tested rather than assumed, with off-site copies and a restore that someone has actually run.

Ongoing Monitoring

Scheduled scans, uptime and file change monitoring, so the next problem is found by us and not by the client's customers.

// how it works

How an emergency runs

You Send the Site

Access details and whatever the client has told you. We do not need to speak to them, and we do not need the full story to get started.

We Assess Immediately

We confirm what the infection is doing, whether the site should stay up, and how big the job is. You get that assessment quickly, not after a full audit.

We Clean & Close the Door

Payload removed, backdoors found, database checked, and the entry point identified and closed so it does not happen again next month.

We Verify & Lift Warnings

Independent scans to confirm the site is clean, then blacklist review requests and whatever the host needs to restore the account.

We Harden & Report

Hardening applied, then a written report of what was found, what was removed and what we changed. Written so you can forward it to the client as your own.

// standards

How we handle security work

Full forensic copy taken before anything is deleted
Entry point identified, not just the payload removed
Core, plugin and theme files verified against clean sources
All user accounts and access reviewed
Independent scans used to confirm the site is clean
Blacklist and host suspension handled end to end
Written report you can hand to the client under your own name
Hardening applied afterwards so the fix holds

// guarantee

Working with us

NDA signed before any work starts
No mb3techs branding in reports, code or communication
We never contact your client, at any point
Assessment on urgent jobs the same day you send them
30 days of cover after the cleanup, included

Start a project

// faq

Security questions

Most malware cleanups are done within 24 hours of getting access, and we start with the parts that stop the bleeding: taking the site out of danger, removing the payload, and getting any Google warning lifted. Complicated cases, like a server with several infected sites, take longer and we will say so on day one.

Usually yes. We work on the live site carefully or take a copy, depending on what the infection is doing. If the site is actively harming visitors, taking it down briefly is the right call and we will tell you that rather than leave it serving malware to protect an uptime figure.

Yes. Once the site is genuinely clean we submit the review request through Search Console and handle any follow up. Reviews typically clear in a day or two. The important part is that the site is actually clean first, because a failed review makes the next one slower.

Almost always an outdated plugin, a weak or reused admin password, or a compromised hosting account. Part of the job is finding the entry point rather than just deleting files, because a cleanup that skips this ends with the same site reinfected in a fortnight.

That is common and we deal with it regularly. We clean the site, produce a report of what was found and removed, and give you what the host needs to lift the suspension. You send it on under your own name.

Yes, and it is cheaper than the alternative. Hardening covers file permissions, admin access, login protection, disabling file editing, firewall rules, malware scanning and a backup routine that is actually tested. Most sites we clean were missing four or five of those.

Those are usually the most interesting cases and often the most solvable. Repeat infections mean the entry point was never closed, or a backdoor was left behind. We look for both rather than repeating the previous cleanup and hoping.

Emergency cleanups are a fixed price per site, quoted once we have looked. Hardening is quoted separately, and ongoing monitoring runs through a maintenance plan. You will always know the number before we start, including on urgent jobs.

// next step

Client site hacked? Send it over

Send the access details and we will tell you what we are dealing with, what it costs, and how quickly it can be clean. Urgent jobs get looked at the same day.

Get a fixed quote